Booking Policies
Check-in/Check-out:
- Check-in time is 4:00 pm
- Check-out time is 11:00 am
There is baggage storage available for early or late arrivals and/or departures.
If late check-out is required please contact us before 11:00 am. If it is possible to stay later, the charge of $10.00 + taxes per hour after 12:00 noon will be applied. Any checkouts after 4:00 pm will be subject to one-night charge.
Guest Registration & Deposit Policy:
Upon booking, all guests are required to present a credit card. Credit cards are charged 50% of the room cost and taxes for the entire stay and the balance upon check out. We accept cash, e-transfer and charge cards (M/C, Visa and Amex).
For group bookings, a $300 damage deposit may be charged. If the inspection is satisfactory then you will be reimbursed. Guests must be 18 years of age to rent a room.
Cancellation/No Show Policy:
Cancellations must be done 7 days for the Guest House and 14 days for the Round House prior to arrival date to reimburse the 50% deposit to your credit card.
Early Departure Policy:
If early departure is requested, 50% of one room night and taxes will be charged to any guest that checks out prior to the original departure date.
Rates:
All rates are subject to change without notice, please confirm rate at time of booking. For children age 5 and up there is an additional charge of $25.00 + taxes per night per child if staying in the same bed as parents (subject to change).
Extra Person Policy:
Rates are based on two person occupancy. Extra adults are not allowed in the rooms.
Pets:
Pets are not permitted at Moon Gate Guest House but the Round House is pet friendly. Extra fees will apply for pets.
Smoking/Damage:
Smoking of tobacco or cannabis and vaping is not permitted in the guest house. Insurance Regulations do not permit smoking inside the building. Please use the outside patio area. Evidence of smoking will result in a $150 plus taxes cleaning charge. Damage and/or missing items will be billed at the applicable rate.
Sauna/Laundry Use Policy:
No food or alcohol is allowed in the sauna. Water is permitted. Sauna use is shared, please be respectful of other guests. The laundry room is not for guest use unless in the case of long term stay with prior arrangements. Extra fees will apply for laundry use.
Green Policies:
Moon Gate is heated/cooled with a geothermal system and supplemented with solar power.
We offer recycling bins and a compost bucket and expect guests to use them appropriately. Bottled water is not permitted. The tap water at Moon Gate is excellent drinking water. Bring a reusable water bottle.
Because we live in the country and use a septic system, we encourage guests to not flush each time the washroom is used. Observe the rule, if it’s yellow let it mellow, if it’s brown flush it down. Please do not flush feminine products! We offer locally made soap for your use. We prefer you use bar soap versus liquid soap as it does not contain ingredients harmful to the environment. Try to keep your waste to a minimum.
Facilities:
In addition to your private room, we encourage you to use the great room, kitchen, sauna, screened gazebo, river walk, and the patio area. We also have two kayaks and snowshoes for guest use.
Food Services:
You are welcome to help yourself to the self-catered continental breakfast that is included in your room rate. Additional meals, guests are responsible for their own unless otherwise indicated. Help yourself to any condiments and spices. Join us for wood-fired pizza nights at an additional cost.
Area Information:
If you would enjoy reading information about the local area, please do not hesitate to contact Jenny Dupas, your tourism ambassador in Eastern Manitoba. We have lots of options for exploring the region so let us know what resonates with you and we’ll help create your experience.
Medical Aid:
For minor problems, we have a first-aid kit available located under the kitchen sink. We have Michel Dupas, a First Responder living on site. We can also direct you to medical professionals nearby. Please contact the hosts for assistance.
Telephone & WiFi Use:
Cell service works well with Bell MTS but Rogers is not as good. If needed, wifi is available at the house but we fully encourage you to ‘disconnect to connect’ for the time you are here.
Considerations:
Please be considerate of other guests so that all may enjoy their stay.
Guest House Policies for Groups
For your group stay, Moon Gate will provide complimentary firewood, use of the gazebo, sauna, linens, patio, and BBQ. Also for use is our fully equipped kitchen with dishes, utensils, pots, pans, coffee pot, etc. It is your responsibility to clean the kitchen after use. This means:
- dishes and pots are clean and put away
- the coffee pot is clean
- compost is dumped,
- garbage is dumped
- recycling is dumped
- counters and stove top are wiped
- leftover food is composted or taken home
- floor is swept
There is a compost bin outside in front of the guest house, recycling and garbage can be brought to the garage.
You agree that failure to fully clean the kitchen at the end of your stay will result in an additional charge.
Moon Gate is a non-smoking building. Smoking is permitted outside of the guest house only. Please extinguish cigarettes in the provided receptacles.
No pets are allowed inside the guest house.
Check-in is 4:00pm; Check-out is 11:00am unless prior arrangements have been made. We are flexible.
Thank you for your consideration.